Privacy Policy

Pocae Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit or use our website, https://lunchbox.cool (the "Site").

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect different types of information to provide our services to you, including:

A. Personal Information This includes information that can be used to identify you, such as:

• Contact Details: Email address.

• Location: Postal code, city, state, country (approximated from your IP address).

• Payment Information: Credit card number, expiration date, and security code.

B. Sensitive Information To generate personalised meal plans, we collect specific health and lifestyle information known as "Sensitive Information" under the Privacy Act. By providing this information, you consent to us collecting:

• Demographics: Gender and birthday.

• Body Metrics: Height and weight.

• Lifestyle & Goals: Exercise load and weight goals.

• Preferences: Dietary requirements.

C. Technical & Usage Data When you access and use the Site, we collect details including:

• Network: IP address.

• System: Browser type and operating system.

• Traffic: Referrer URLs (the web page you came from).

• User-Generated: Meals, ingredients, utensils, steps, and photos.

We collect information in the following ways:

• Directly from you: When you register for an account, subscribe to our Site, or input your health information and dietary preferences.

• Automatically: Through cookies and server logs when you interact with our Site.

We use your information for the following purposes:

• To Provide the Site: Using your health information to generate personalised meal plans and grocery lists.

• Billing: Processing your recurring subscription payments.

• Communication: Sending transactional emails (such as one-time passwords for sign in) and responding to your inquiries.

• Improvement: Using technical data to analyse trends, administer the Site, and improve user experience.

We do not sell your personal information. However, we share your data with trusted third-party service providers who assist us in operating our business:

• Payment Processing: We use Stripe to process payments. Your credit card data is processed directly by Stripe and is subject to their Privacy Policy.

• Email Services: We use Cloudflare to deliver transactional emails (such as one-time passwords for sign in).

Some of our third-party service providers (such as Stripe and Cloudflare) may store data on servers located outside of Australia (e.g., in the United States). By providing us with your personal information, you consent to the disclosure of your information to these overseas recipients. We take reasonable steps to ensure these providers protect your data in a way that is consistent with Australian privacy laws.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no transmission of data over the internet is totally secure. While we strive to protect your information, we cannot guarantee its absolute security.

We use cookies (small text files stored on your device) to:

• Remember your preferences and settings.

• Keep you signed in.

• Collect analytics to understand site usage.

You may choose to disable cookies in your browser settings, but doing so may affect the functionality of the Site (e.g., you may not be able to stay signed in).

A. Access and Correction Under the Privacy Act, you have the right to access the personal information we hold about you and request corrections if it is inaccurate. You can view and update most of your personal and health information directly within your account settings.

B. Deletion You may request that we delete your account and personal information by contacting us. We will honor this request unless we are required to retain information for legal or administrative reasons.

If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

If you have questions about this Privacy Policy, please contact us at hello@lunchbox.cool.